What can you get out of this seminar?
The course focuses on the roles, duties and tools associated to Customer Relationship Management in the Digital era. Further, it includes the knowledge and choice of software tools such as CRM, which have become a fundamental industry standard.
What do you learn in the seminar “Customer Relationship Management”?
The core objective of the course is to acquaint the student with the soft skills and knowledge of digital tools related to Customer Relationship Management.
On successful completion of this course, students will be able to:
- To have a strong knowledge of current CRM tools and how they operate.
- To evaluate digital trends and how the CRM choice impacts the organization
- To understand the necessary Customer Relational soft skills that go hand in hand with CRM.
Who is this seminar for?
Jan. 10th, 2022 – March 18th, 2022
08:00 – 18:00
Time zone: Europe/Berlin
Type of event